Privacy Policy

This privacy policy ("Privacy Policy") applies only to www.hprtexas.com (the "Site"), which Site is developed, maintained and operated by HIGH PERFORMANCE RESTORATION ("HIGH PERFORMANCE RESTORATION", "we", "our" or "us"). This Privacy Policy does not pertain to other information that is collected offline or to information that is posted or provided by third parties. BY USING THIS SITE, YOU AGREE THAT YOU HAVE REVIEWED AND UNDERSTAND THE TERMS AND CONDITIONS AND THIS PRIVACY POLICY, THAT YOU ACCEPT AND ARE SUBJECT TO THE TERMS AND CONDITIONS AND THIS PRIVACY POLICY AND THAT YOU CONSENT TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS SITE.

1 Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through online contact/lead forms. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.

The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

2 Information We Collect

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

2.1 Information You Provide Voluntarily

When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program—we may collect information you choose to provide, including:

• Contact details and basic information (such as name, email address, phone number, and mailing/service address).
• Service request and project details (such as service type, project dates, preferred appointment windows, photos or documents you upload, and notes you provide).
• Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to reach us).
• Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

2.2 Information Collected Automatically

When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:

• IP address and general location information (such as city/state inferred from IP address).
• Browser and device characteristics (such as browser type, operating system, device type, language settings).
• Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages).
• Technical identifiers (such as session identifiers, diagnostic data used for performance, analytics, and security monitoring).

This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and improve your experience.

2.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. These technologies may collect information such as online identifiers, device/browser characteristics, and your interactions with the Website.

Examples include:

• Analytics tools (for example, Google Analytics) to understand website traffic and usage.
• Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of our advertising and deliver ads.
• Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service delivery.
• Chat and messaging tools to support customer communications and improve responsiveness.

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website.

3 How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:

• Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.
• Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
• Administer customer feedback and review-request Programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.
• Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed.
• Evaluate, improve, and optimize the Website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
• Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.
• Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.
• Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means.

4 Communications and Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in Sections 1–6 and 8.3.

4.1 SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to:

• Appointment reminders and updates.
• Satisfaction surveys and NPS requests.
• Follow-up communications regarding work performed.
• Invitations to leave public reviews.
• Promotional messages and, where permitted, limited promotional messages related to our services.
• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us using the information in Section 6.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing purposes. However, we may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.

5 Cookies, Interest-Based Advertising, and Your Choices

5.1 Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are set. If you disable cookies, certain features of the Website may not function properly.

5.2 Analytics and Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may use cookies or similar technologies to collect information about your interactions with the Website to provide measurement, analytics, and advertising services.

5.3 Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing.

5.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals.

6 Sharing and Disclosure of Information

6.1 Service Providers

We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs. These providers are permitted to use information only to perform services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this Section exclude mobile contact information and text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law.

6.2 Legal and Safety

We may disclose information if we believe it is necessary to comply with applicable law, enforce our policies, protect rights, safety, or property, or address fraud or security issues.

6.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

7 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction.

8 Links to Other Websites

The Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or security of third-party websites.

9 Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children.

10 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with legal obligations.

11 Changes to These Terms and This Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the "Last Modified" date at the top of this document.

12 Privacy Rights and Choices (U.S. Residents)

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or opt out of targeted advertising.